MGCAT-2
"Companies should be prohibited from monitoring e-mail correspondence of their employees, since this policy destroys the atmosphere of trust and undermines employee morale."
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The statement says that companies should not monitor e-mail correspondence of their employees since this policy destroys the atmosphere of trust and undermines employee's morale.
I defer with the statement and would like to put forth some guiding thoughts behind the same.
Each company has a set of clients who share very valuable information with them and trust them to keep this information secure.Clearly the ownership of maintaining the information secure lies with the orgaization.Breach of trust with these clients means loss of revenue.Any such case not only damages the relationship with the client but also impacts the brand image of this company drastically.
Hence a company managing a high number of employess cannot risk their clientage by trusting all the employees when one such bad case has a big impact.The means they can use to do the same is a proper surveillance of any information being shared using their environment.
The infrastucture/brand image of a company is supposed to be used in best interest of the comany and not for personal benefits. There have been cases wherein employees have used their official email identification for personal benefit which would not have been traced without proper surveillance in place. Any misuse of this brand image for personal benefit does not impact an individual only but also does a big damage to the image of the employer.This becomes more important in today's environment when media is ready to capture minutest detail and spread across the message while these companies are in cut throat competetion.
I would also like to mention that the assertion that "this undermines an employee's morale" is how an individual perceives the whole scenario.If an employee understands this is in the best interest of the organiztion , they would never develop such a perception.Most of the companies who have such a system in place send out warnings initially and take drastic action only when the action is unpardonale and impacts the organization. There have been very frequent cases of hacking,misusing avaliable information like trading data, SSN number , credit card numbers etc for personal gain.
Besides, there are other methods available for non restricted personal use and if one has to, one can use them for any such needs.
I would like to conclude by saying that in today's world where we are heading towards e-transactions ,the number of e-thefts are also growing . To progess the onus is on an organization to maintain a secure system , which is not possible without both co-operation of employess and surveillance of the whole setup. Hence if companies trust their employess and yet do necessary checks to ensure that their trust is justified , it is aboslutely correct and necessary.